Shipping policy

I placed my order. What happens now? 
If you included the correct email address during checkout, a confirmation email will be sent to you to be able to track the progress of your order. 

I received an email showing a label was created. Now what happens?
We create a label for an order prior to it being boxed. This gives our fulfillment team the ability to take that information to the shipping department and process it further. Once boxed up, it is set in the carrier pickup queue. 

My item has shown that a label has been created and that it is still waiting for pickup. It is beyond the time window you mentioned above. What is going on?
Rest assured we have your order ready for processing and packaging. Our workloads only allow us to process on average 50 orders per day without it affecting the daily routines of product manufacturing, paperwork, phone calls and emails. Please give us a call so we can make sure if there is a necessary rush for your order we can attend to it.

Holidays & Sale Events
During sale events and Holidays, please be aware processing can be delayed due to the volume of orders we receive. Wait times during peak sale events usually take 3-4 weeks for order processing. Peak sale events are Memorial Day, Labor Day and Black Friday / Cyber Monday. We do our best to be stocked, however for large Holiday demands we are a small business who does our best to be prepared. 

Are you affected by the materials shortages? 
Yes. We're not insulated from the same delays and shortages of raw materials faced by companies all over the country. We've taken significant steps with our suppliers to mitigate the delays but are still faced with allocation issues. Please be patient as we are doing the best we can to get both our smaller items and large shipped as quickly as possible. We will not be issuing refunds because orders are delayed due to material shortages.