Refund policy

Non Made-To-Order Products:  
- Returns will be accepted up to 1 week after delivery date on unopened products.
- No Returns on Shipping Fee's or Credit Card Transaction Fee's for processing order. 
- Installed or Used products will not be eligible for return. No exceptions. 
- A 10% restocking fee will be applied for ANY cancellation. 
- A 20% restocking fee will be applied for any orders shipped and returned back to Empire Offroad in full. This includes all product packaging.
- A 50% restocking fee will be applied for returns that are returned incomplete of all components found with that product(s).
- Customer is responsible for return shipping.
- Depending on workload and return condition of products, it can take up to one calendar month to receive the funds back to your payment source.

Afterpay/Shop Pay Orders:  
- If you placed your order using AfterPay or Shop Pay at checkout and a cancellation is requested prior to the item being shipped, 90% of the total charge is eligible to be refunded. This is due to these services taking their percentage for facilitating the financing of the product. These services do not return this fee to us if an order is canceled. They keep the fee no matter what.
- If you placed your order using AfterPay/Shop Pay at checkout, and you requested a refund after its been shipped and within the return eligibility window, 90% of the original total charge is eligible to be refunded less the applicable 20% restocking fee. This is due to AfterPay/Shop Pay taking their percentage for facilitating the financing of the product. They do not return this fee to us if an order is canceled. They keep the fee no matter what.

Warranty Claims:  
- Warranties will be accepted for up to 1 year on electrical items. Wear items do not carry a warranty.
- Customers are responsible for all shipping charges relative to replacement products. This includes shipping the product back to Empire and the cost from Empire to the customer with the new replacement part.

Electrical Products:
- Electrical products that have been opened and/or installed cannot be returned.
- Electrical products must be in original, un-opened condition.

Custom and Made-To-Order Products: 
- Built to order and custom products cannot be returned or canceled after placing order.

Refund Requests Due to Shipping Delays:

- Raw material shortages are causing delays to many orders. We are doing the best we can to work with our suppliers in order to get both your "pick and pack" items and your made-to-order products fabricated and shipped as quickly as possible. We will not be issuing refunds because orders are delayed due to material shortages.